If your order is heavier than 30kg and send to an address within Belgium or the Netherlands, then we use the courier company ‘Extra@Home’ (PostNL).
- PostNL will send a link to your email or phone (text message) that will allow you to choose a delivery date and time. Click on this link and choose a delivery date within five working days.
- PostNL will deliver your order on the chosen date between 8am and 6pm.
- If you didn’t choose a delivery five working days after having received the text message or email, Post NL will contact you over the phone to arrange a delivery date.
I bought an item heavier than 30kg. How will my order be delivered?
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